Terms & Conditions

This End-User Support Agreement (EUSA) is a legal agreement between (a) you (CUSTOMER either an individual or a single entity) and Jointeca that governs your use of LTI for support. By Signing this agreement you agree to the understanding shown below and agree to be bound by the terms of this EUSA.

Capacity and Authority to contract

CUSTOMER represents that you are of legal age of majority in your state of residence and, if applicable you are duly authorized to enter into this contract.

Description of services

Jointeca offers online support for a large set of hardware and software products including:

Desktop, laptops, printers, gadgets and devices including tablets, MP3 players, cameras and smartphones

Operating system support for major manufacturers

Internet support for major service providers

Term

This EUSA is effective unless terminated and is valid for the period of term established above.

Payment

Payment shall be made to Jointeca Education Solution Ltd.

Independent Service Company

Jointeca is an independent technical support company and is not affiliated or endorsed by any company whose products we service. All brands, images, trademarks, products and services of companies mentioned belong to the individual companies.

Limited Liability

The parties understand and agree that Jointeca and its employees, subcontractors, and its agents assume no liability or responsibility for the cost of repairing or replacing any equipment, software or personal property, including intellectual property lost or damaged, either current or arising in the future, or any consequential damage of any nature incurred as a result of the services rendered to the CUSTOMER. The CUSTOMER agrees that in the event the CUSTOMER incurs any loss as a result of the services rendered it pursuant to this agreement, the Jointeca , its employees, subcontractors, and agents is liable only to the extent of the Jointeca charge to this CUSTOMER for this Agreement.

Right to refuse, suspend or terminate service

Jointeca reserves the right to refuse, suspend or terminate service to any user for any reasons related to improper/illegal use of computers in the service plan. In the event of such refusal or termination, a refund for time remaining will be made on a pro-rata basis and will credited to CUSTOMER account within 72 hours of termination.

Transfer

This agreement is non transferrable without the prior agreement of Jointeca. The new end user receiving the transferred agreement must agree to all the EUSA terms.

Refunds and Cancellation

Jointeca agrees to the following refund/cancellation schedule after the signature of agreement. jointeca agrees to waive charges incurred if we are unable to resolve the issue. If the issue has been resolved and CUSTOMER wishes to cancel Jointeca may charge a service fee at a rate up to $30/hour and refund the outstanding amount with the schedule shown below.


One Time Support Yearly Subscriptions
Full Refund Within 7 Days Within 7 Days
50% Refund Within 7-21 Days Within 7-30 Days
30% Refund Within 21-30 Days Within 31-60 Daysd
10% Refund Within 31-45 Days Within 61-90 Daysd
0% Refund After 46 days After 91 days
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Disclaimer:Jointeca Education Solution Ltd. is an independent technical support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and jointeca Education solution Ltd., hereby, disclaims any association, affiliation - direct or indirect, or representation in any form, of any such brand, product or service.

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